News for 'Customer Service'

How to Choose Right Home Insurance

How to Choose Right Home Insurance

Rediff.com28 Jul 2025

Understand policy inclusions and exclusions to avoid surprises during claims.

India, EU 'very near' to concluding FTA: Goyal

India, EU 'very near' to concluding FTA: Goyal

Rediff.com10 Jun 2025

Commerce and Industry Minister Piyush Goyal on Tuesday said India and the 27-nation EU bloc are "really very near" to concluding talks for the proposed free trade agreement, with only a few issues left to be resolved.

RBI considers fresh guidelines to curb mis-selling

RBI considers fresh guidelines to curb mis-selling

Rediff.com10 Jun 2025

Concerned over the rise in mis-selling of products by banks and non-banking financial companies (NBFCs), the Reserve Bank of India (RBI) is examining whether to come up with norms to curb such practices. Observing that pushing financial products, such as insurance, indiscriminately to unaware consumers may be detrimental to their well-being, RBI Deputy Governor M Rajeshwar Rao said, "We are examining whether it necessitates framing of guidelines to address mis-selling of financial products and services by REs (regulated entities)."

Festive Hiring To Generate 2 Lakh Jobs

Festive Hiring To Generate 2 Lakh Jobs

Rediff.com16 Jul 2025

Hiring activity has gained momentum in anticipation of upcoming festivals like Raksha Bandhan, Dussehra, Diwali, seasonal sales and the wedding season.

Mediclaim: Want To Buy An OPD Plan?

Mediclaim: Want To Buy An OPD Plan?

Rediff.com14 Jul 2025

These plans are suited for individuals and families with regular OPD needs -- those managing chronic illnesses and families with young children or elderly members.

Affordable Homes Within Reach As Banks Ease Lending Norms

Affordable Homes Within Reach As Banks Ease Lending Norms

Rediff.com8 Jul 2025

The move is to align affordable housing finance flows to the increase in property costs and inflation, says Raghu Mohan.

Govt cuts customs duty on 3 cancer drugs

Govt cuts customs duty on 3 cancer drugs

Rediff.com23 Jul 2024

The government proposes to cut custom duties on Trastuzumab Deruxtecan, Osimertinib and Durvalumab from 10 per cent to nil.

Ola Electric Hits Speed Bumps On Road to Future

Ola Electric Hits Speed Bumps On Road to Future

Rediff.com19 Jun 2025

Clearly, some of the bullishness of the early days has gone missing. Ola's market share is slipping amid rising competition from incumbents like Bajaj Auto and TVS.

What Makes J&K's Vande Bharat One Of A Kind

What Makes J&K's Vande Bharat One Of A Kind

Rediff.com7 Jun 2025

The new Vande Bharat train is custom-built for Himalayan winter conditions, includes heated windscreens, thermally insulated lavatories, and advanced sub-zero heating systems.

Kepler Wins Defence Deal for Swarming Satellites

Kepler Wins Defence Deal for Swarming Satellites

Rediff.com9 Jul 2025

The autonomous satellite swarm is being designed for the Defence Space Agency.

Follow KYC norms or face regulatory action: RBI to banks

Follow KYC norms or face regulatory action: RBI to banks

Rediff.com19 Nov 2024

RBI Deputy Governor Swaminathan J has asked banks to follow KYC guidelines with both "precision and empathy", failing which regulatory actions will be taken against them by the central bank. Addressing a Conference of Directors of Private Sector Banks here on Monday, the Deputy Governor also expressed concern that in many cases, customer grievance mechanisms, including the Internal Ombudsman structure, are treated more as a formality than as a robust, effective resource.

Private banks leading AI adoption in banking services, says RBI study

Private banks leading AI adoption in banking services, says RBI study

Rediff.com22 Oct 2024

Private sector banks in India are taking the lead in the adoption of Artificial Intelligence (AI) in areas like fraud detection, customer segmentation, and chat automation, according to a Reserve Bank of India (RBI) study. The asset size and capital adequacy ratio are influencing the rate of adoption.

Ashok Leyland Turns Trucks Smart with AI

Ashok Leyland Turns Trucks Smart with AI

Rediff.com5 Jun 2025

The company has embedded intelligence in every layer of its value chain, marked by predictive maintenance, AI-powered image recognition and robotic automation.

Centralised KYC system in works, says Sebi

Centralised KYC system in works, says Sebi

Rediff.com4 May 2025

Markets regulator Sebi is actively working with the Ministry of Finance and other financial regulators on setting up a centralised KYC (Know Your Customer) system, chairman Tuhin Kanta Pandey has said. The Central KYC is an online database that maintains KYC records of customers in a centralised manner, aiming to streamline compliance across financial institutions.

SBI@70: Who Says The Elephant Can't Dance?

SBI@70: Who Says The Elephant Can't Dance?

Rediff.com7 Jul 2025

While a giant, it's a nimble-footed one, and is growing at a speed that even some of its private sector peers find enviable.
Between FY18 and FY24, it doubled its balance sheet. Despite being a late entrant in some segments, it has been able to grab market share, observes Tamal Bandyopadhyay.

Armed With Just A Laptop, This Teen Founded Skillzo

Armed With Just A Laptop, This Teen Founded Skillzo

Rediff.com23 Jul 2025

Adarsh Kumar, the son of a farmer and a Class 12 student from rural Bihar, is on a mission to build one of India's largest free skill development movements, powered only with a laptop, free Internet and his relentless determination.

AI Hiring Remains a Challenge in India

AI Hiring Remains a Challenge in India

Rediff.com16 Jul 2025

Companies typically face challenges in recruiting candidates who are skilled in AI, machine learning and generative artificial intelligence though they have hundreds of vacancies.

Expert Tips To Future-Proof Your Career

Expert Tips To Future-Proof Your Career

Rediff.com5 Jun 2025

rediffGURU Dr Ganesh Natarajan tells you how to upskill and upgrade yourself in order to future-proof your career.

Respond to taxman's notice, file revised or updated return

Respond to taxman's notice, file revised or updated return

Rediff.com27 Jun 2025

The Income-Tax (I-T) Department has detected widespread tax evasion involving cryptocurrencies and, according to media reports, has issued emails to thousands of defaulting taxpayers seeking transaction details. Investors must understand the tax rules governing crypto assets and respond promptly to these emails.

The Sardar Who Won Over Kochi's Tummy

The Sardar Who Won Over Kochi's Tummy

Rediff.com20 Jun 2025

'We are Indians irrespective whether we are Punjabi, Gujarati, Bengali, Malayali or Tamilian.' 'I am the best example of this integration.'

Narrow band IoT is preferred connectivity option for smart meters

Narrow band IoT is preferred connectivity option for smart meters

Rediff.com20 Jun 2025

NB-IoT provides cellular-based connectivity with wide coverage and low power consumption, making it ideal for large-scale smart metering deployments.

Mid-tier IT firms outpaced larger peers' growth in FY25

Mid-tier IT firms outpaced larger peers' growth in FY25

Rediff.com22 May 2025

Mid-tier information-technology (IT) companies last financial year reported better growth numbers than their larger counterparts, highlighting their ability to navigate the uncertain macroeconomic environment. Most of these companies - such as Persistent Systems, Coforge, KPIT, and Mphasis - focus on niche businesses and industries that allow them to go deeper in terms of client mining and expanding wallet share from existing customers.

This is How Traders Track Multibagger Stocks

This is How Traders Track Multibagger Stocks

Rediff.com9 Jul 2025

A multibagger stock multiplies its original investment several times, delivering returns of 100%, 200%, or even higher. The excitement of finding such wealth creators is undeniable, but the process of identifying them is far from simple. It requires a careful blend of research, patience, and the right set of tools.

What are India's free trade agreements?

What are India's free trade agreements?

Rediff.com6 May 2025

India finalised a free trade agreement with the UK, its 16th so far as the country aimed at boosting bilateral trade and investments. The other regions and countries with which India has signed such agreements include the four-nation European bloc EFTA, Japan, Korea and Australia.

Will ATMs Dispense Rs 100, 200 By September?

Will ATMs Dispense Rs 100, 200 By September?

Rediff.com18 Jun 2025

Filling of Rs 100 and Rs 200 notes result in faster depletion and more frequent cash replenishment. This will cost banks and managed service providers more.

'Assault on peace, order': Trump slams LA protests

'Assault on peace, order': Trump slams LA protests

Rediff.com11 Jun 2025

Meanwhile, California Governor Gavin Newsom said Trump is "pulling a military dragnet" across Los Angeles.

'From India-First To India-For-The-World'

'From India-First To India-For-The-World'

Rediff.com2 Jul 2025

'The next decade will be even more transformative,' says Prime Minister Modi. 'We are moving from digital governance to global digital leadership.'

Evera Cabs bets on BluSmart EVs to drive Rs 100 crore revenue in FY26

Evera Cabs bets on BluSmart EVs to drive Rs 100 crore revenue in FY26

Rediff.com8 May 2025

Delhi-based electric vehicle (EV) ride-hailing firm Evera Cabs, which grabbed headlines after acquiring 500 cars from the now-defunct cab service BluSmart, is stepping up its presence in the EV cab segment. The company is aiming for revenue of Rs 100 crore in the ongoing financial year (2025-26), up from Rs 18 crore in 2024-25.

DGCA orders enhanced inspection of AI's Boeing 787 Dreamliner fleet

DGCA orders enhanced inspection of AI's Boeing 787 Dreamliner fleet

Rediff.com13 Jun 2025

The Directorate General of Civil Aviation has directed Air India to carry out additional maintenance actions on its Boeing 787-8 and 787-9 planes equipped with Genx engines with immediate effect.

Govt urges banks to close inoperative Jan Dhan accounts

Govt urges banks to close inoperative Jan Dhan accounts

Rediff.com7 Jul 2025

State-owned banks have received guidance from the government to close Jan Dhan accounts whose beneficiaries are unwilling to keep them active, amid rising instances of such accounts being misused by fraudsters as mule accounts to defraud people, people aware of the development said.

Bank Deposit Insurance May Be Hiked From 5 Lakh To...

Bank Deposit Insurance May Be Hiked From 5 Lakh To...

Rediff.com2 Jun 2025

The revised ceiling will be within the Rs 10 lakh mark.

RBI panel suggests a host of customer-centric initiatives for banks

RBI panel suggests a host of customer-centric initiatives for banks

Rediff.com5 Jun 2023

An RBI-appointed panel on Monday recommended hosts of customer-centric initiatives for banks, including online settlement of claims by heirs of deceased account holders, flexibility for submission of life certificates by pensioners and a centralised KYC database. The report of the Committee for Review of Customer Service Standards in RBI Regulated Entities (REs) has also suggested that the operations of accounts should not be stopped pending periodic Know Your Customer (KYC) updates. It recommended that there should be a time limit for the return of property documents to borrowers after the closure of the loan account, failing which a penalty should be imposed on the lender.

Airtel: Spend on customer service or brand makeover?

Airtel: Spend on customer service or brand makeover?

Rediff.com8 Dec 2010

Bharti Airtel says the makeover is in tune with the paradigm change the industry is about to witness.

Trump deploys more 2,000 National Guard troops in LA amid protests

Trump deploys more 2,000 National Guard troops in LA amid protests

Rediff.com10 Jun 2025

The latest deployment comes on the same day California filed a lawsuit against the Trump administration, asking a judge to declare the deployments unconstitutional.

Furniture Gets a Fashion Upgrade

Furniture Gets a Fashion Upgrade

Rediff.com12 Jun 2025

Fine furniture is now about soul, not just status, whether it's a bar cabinet with elaborate French marquetry or a delicately curved Italian leather sofa.

TCS net profit dips 1.68% to Rs 12,224 cr in March quarter

TCS net profit dips 1.68% to Rs 12,224 cr in March quarter

Rediff.com10 Apr 2025

India's largest IT services firm Tata Consultancy Services on Thursday reported a 1.68 per cent dip in its consolidated net profit to Rs 12,224 crore for the March 2025 quarter. Tata Consultancy Services (TCS) - whose earnings marked the official start of IT results season - reported a total revenue of Rs 64,479 crore in Q4 FY25, up 5.3 per cent over the year-ago period.

7 Reasons To Be Financially Free By 45

7 Reasons To Be Financially Free By 45

Rediff.com10 Jun 2025

Wouldn't it be better to reach 45 with a backup engine of passive income that helps you glide through these years instead of grinding, asks Ramalingam Kalirajan

Tata Sons chief apologises for Air India crash, says AI171 had clean record

Tata Sons chief apologises for Air India crash, says AI171 had clean record

Rediff.com18 Jun 2025

When specifically asked about the reason for the crash and whether Air India is privy to any preliminary findings, Chandrasekaran said, "One would have to wait for the probe to conclude."

RBI bars Navi Finserv, 3 other NBFCs from extending loans

RBI bars Navi Finserv, 3 other NBFCs from extending loans

Rediff.com18 Oct 2024

The Reserve Bank of India (RBI) has barred four non-banking finance companies (NBFCs), including two microfinance institutions (MFIs), from sanctioning and disbursing loans for charging exorbitant interest rates to the borrowers. These four entities are Asirvad Microfinance, Arohan Financial Services (also an MFI), DMI Finance, which provides personal, consumption, and micro, small and medium enterprises loans, and Flipkart co-founder Sachin Bansal's Navi Finserv, which offers home and personal loans. The ban will take effect on October 21 to "facilitate closure of transactions in the pipeline", the regulator said in a statement.

Realty firms eye revenue upside, portfolio diversification from data centre boom

Realty firms eye revenue upside, portfolio diversification from data centre boom

Rediff.com24 Jun 2025

Data centres are increasingly becoming a key part of the real estate landscape, as reality firms - with rich expertise in land acquisition, construction and dealing with government approvals - are seeing them as opportunities to build long-term assets with continuous revenue flow.